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Testimonials

Testimonials

Buyer
We recently relocated from California for my husbands job and I was referred to Sue by my employer. Our travel time to Texas was limited over a 6 month period and Sue was ready and available all 3 times we visited, even when we only gave her a week or a days notice. She would spend all day/weekend with us and show us as many houses as possible so that we could get the lay of the land. There was a lot to consider while trying to figure out what part of Austin we wanted to focus on. She covered lots of ground with patience and helped us narrow our search. We did meet with her collegue who showed us a few houses one day while Sue had a conflict. Both of them make an excellent team. Our house in California had to sell first and she was patient with our timing keeping us updated from afar. If we saw something online that we thought we might like, she would go by it in person and let us know the details since she had a good sense of what we were looking for. Being that we spent long days with her on our visits, Sue was very nice to be around, easy going, knowledgeable, patient, and organized. Moving from one state to another is not an easy task. We had our moments and Sue was always there with answers and a professional and calming manner to get us through. Once her negotiating was done and out offer was accepted her team was very detailed and organized walking us through the process seamlessly. Sue was there with us all the way through the closing and beyond. She has provided us with current events happening in Austin, names of handymen, doctors, hairdressers, etc. I've already recommended her to a friend who may relocate to Austin and if we were to leave Texas we would use her to sell our home. Nicolle S

Seller & Buyer
Sue has helped us in the purchase and sale of our home as well as assist us with the sale of our first home in another city. Her recommendations and thoughtfulness in taking care of our home, never failed to impress me. Sue's knowledge and calmness throughout the entire sales process was incredible. I have recommended her to others who were having difficulty in selling their homes with other realtors and within weeks got the sale. I have and will continue to recommend Sue to all my friends and contacts. She understands that a home is a place where memories are created and has a respect for the difficulty it can be to let it go.

Maggie M. Lakeway, TX

Seller
Sue, I want to take a minute to thank you and I would say congratulate you (and me) on the success we had with our recent listing.  I was happy with a number of aspects, your get it done attitude, your excellent follow up and your unflappability.  I found the people in your office exhibited the same attributes and was happy with the whole package.  Please rely on me as someone who is singing your praises. 

Many thanks,
K.H., Horseshoe Bay, TX

Seller & Buyer
Stacey Nelson is more than a real estate agent.  She is an expert advisor, a stylish stager, a skilled negotiator, an articulate communicator, and the consummate professional.  When we called Stacey, we needed to have our house under contract in less than two weeks, and we had not even begun preparing.  This task was not at all daunting to Stacey, who jumped on the project right away.  She sent us a comprehensive list of tasks that needed to be completed before showing our house.  She then came over to help with staging, which turned out to include not so light furniture relocation.  To say that Stacey goes the extra mile is not enough, because she actually carries a couch that extra mile.  Stacey came through huge for us by having our house under contract right on time for a little over our asking price.  As we raced through the process, Stacey was always available.  When we made a mistake, Stacey was there to make it right for us.  When we changed our minds midstream, Stacey was there to guide us to a new and better path.  She turned our initially poor timing into a perfect transition.  Even after our house was sold, our new house was purchased, and we were all moved in, Stacey was still by our side following up to make sure things went well for us.  In addition to being life-long clients, we will always be happy to send referrals to Stacey, because we know they will be in the best hands possible.

Happy and grateful clients,
T.F. and A.B., Avery Ranch, Austin, TX

Buyer
As first time home buyers my husband and I were very green to the whole home buying process. Stacey Nelson was highly recommended to us through a good friend. I gave her a call and we set up a time to meet. At that meeting we were very impressed with Stacey's professionalism and real estate knowledge. We explained to her that we were just getting our feet wet and our time frame to actually purchase was depending on finding the right property. Stacey said that was no problem and we kept in touch as she sent us emails of properties in our price range.        

Stacey was never pushy and always available when we were ready to go out and look at homes. She gave us great insight to different areas of the city and after looking at many properties and six months down the road she was able to find us a home we fell in love with and purchased. We highly recommend Stacey and would refer her to our friends and family. 

M.M. and L.M., Belterra, Austin, TX

Buyer
We had an excellent first home purchase with Stacey Nelson. Her knowledge of the process and attention to detail helped make the overall experience much easier than we expected it to be. My wife and I recommend her to others and look forward to working with her again in the future. 

J.M. & C.M., Austin, TX

Seller
I've known Stacey Nelson since owning that condo in Austin.  We originally bought it as the home for our college boy.  When our son graduated and had to move close to his work place, we tried to lease to other college students but we realized being landlords was not for us.

When we were about to sell the property, I could only think of Stacey!  Selling it through her was a rewarding experience!

Stacey did a fantastic job helping us out who to contact for necessary repairs.  The people she recommended to do the work were honest and dependable.  Never did once had I felt being taken advantage of. 

She also did a wonderful job staging the place for us.  When she was done with it, it looked so cozy that part of me didn't want to let it go, but I knew I had to.  We live in Houston and we travel overseas very often too, so, we didn't have time to mess with any of it.  Stacey made it all so easy for us.

Lastly, dealing with price negotiation with the buyer was simple and direct.  We came out really satisfied with the whole process.  

I even told my son that when he decides to buy his first home to contact Stacey.

Regards,
D.O. and M.O., Fulshear Farms, TX

Seller
Sue, thank you again for all your help, support, friendliness and professionalism through the sale of the house!

D.O., Kingsland, TX

Seller
Sue, thanks for all your help and guidance through the maze that's real estate.  If we ever move back to the Austin area, I know who my realtor will be. :-)

S.T., Jonestown, TX

Buyer
I am writing to let you know how happy we are in our new home in Austin. We had the pleasure of dealing with Stacey Nelson and could not be more satisfied with her market knowledge and professionalism. I'm not used to dealing with people who get things done before they say they will, but Stacey is one of these people. She is obviously very organized and it shows as she responds to email and phone calls promptly and can even arrive on-time for appointments in our Austin traffic. We love our home, but if we ever decide to move, I can assure you that we will be dealing with Stacey again.  

Best Regards,
M.M. and J.M., Austin, TX

Buyer
My wife and I were faced with a difficult task of finding a home quickly due to my company relocating us. Stacey Nelson was assigned to us via my relocation company. My wife and I were very pleased and impressed when we first met Stacey. She helped us narrow our search down to a few specific areas, as we were looking in the Austin area, or surrounding cities. Not being familiar with the area or the housing market, Stacey talked with us about our options, and was very helpful in explaining different neighborhoods and areas. Once we found our house, Stacey was great to work with and very informative throughout the transaction. She helped with recommending companies for our inspections and appraisals. We knew we could trust her to make sure we were buying the right house for our needs. Even after the sale was complete, Stacey was very helpful with providing recommendations for various needs we had for the house. I would recommend her, and her team, to any family member or friend looking to buy a house in the Austin area. I know that when the time comes for us to purchase another house in the Austin area, we will be calling Stacey.

J.J. and K.J., San Marcos, TX
SIRVA Relocation Buyer 

Buyer
Karen is the best ever!  Every phone call and text were answered immediately and she was always a sweet heart, no matter how stupid the question was, and I had LOTS of them.  She was very accommodating and made the entire transaction a pleasure.  If I ever have a need for a real estate person again I would choose Karen without hesitation, I will also refer her to anyone I know needing help with Real Estate.

S.G., Marble Falls, TX

Buyer
Stacey Nelson represented us last year during the purchase of our home in the Belterra development and I wanted to take a few moments to let you know what a terrific job she did.  We found her very knowledgeable of the local real estate market, very friendly, and willing to spend as much time with us as needed to help us find our home.  She knew exactly the areas to take us based on our housing criteria, which promoted a quick and easy search.  She accompanied us to closing and has followed up with us numerous times afterward to help us file our homestead exemption and ensure our questions were answered with regard to our transaction.  I am more than willing to recommend her to other clients searching for a home in the Austin area.  She's a great realtor and you're lucky to have her on your team!

B.W. and A.W., Belterra in Austin, TX
USAA MoversAdvantage Buyer

 

Seller
It was a pleasure working with Sue Ellett and her team. She was always tremendously responsive and generous with her time in keeping us apprised as to what was happening in the local real estate market, since we live out of state. And despite there being many, many lots available for sale in Horseshoe Bay and Marble Falls, she got multiple offers and was able to sell our lots – and at a great price. Thanks to Sue and her team for a job well done.  

M.A.M., Pittsburgh, PA

 

Buyer
Stacey Nelson helped me and my husband navigate the crazy Austin real estate market and purchase our first home. The whole process was much more stressful and fast paced than we expected with a limited supply of homes, and too many of us looking to buy! Stacey worked hard to help us find the right home for us - getting us in to look at homes on super short notice, quickly preparing offers for us to submit, and faithfully walking us through the whole process. She helped us see the potential in our current home when we had lost out on bidding wars for more renovated homes that went for more than we were willing to spend. We are so thankful that she encouraged us to look past cosmetic woes, because we got our home at a great value and had money left over to renovate it and make it what we wanted. We wouldn't have gotten it if she hadn't been ready to take us to see it the night it went on the market, and then ready to prepare an offer that same night. We got the house under contract the next day, and we couldn't be happier with it and with Stacey's great work as our realtor. 

D.S. and B.S., Austin, TX

 

Seller
I hired Stacey in May of 2012 to sell my home and a rental unit in Austin as my wife and had to relocate out of state.  Stacey proved to be efficient, professional and she has an excellent pulse on the local real estate market.  Her recommendations made my life and transition much easier as both properties sold in a timely manner and at a profit.  I am a very satisfied customer and will absolutely retain Stacey in the future should we relocate back to Austin in the future!

P.A., Sandy, UT 

 

Buyer
Just wanted to let you know what a pleasure it was working with Karen Guillot in looking for our new home in the Marble Falls area.  She was very patient and continued to hunt for the perfect house for us.  We felt like she was a member of the family with our best interests at heart.

Would definitely recommend her to anyone we know who might be house hunting in this area.

B.W. and B.W., Meadowlakes, TX

 

Seller

We are so grateful to have been directed to Stacey Nelson.  Stacey was responsible for selling our home in Horseshoe Bay.  We appreciated her positive, can do spirit.  We had this home on the market for quite a while and Stacey actually raised our asking price.  This created much more interest and we sold the property in just a few weeks. 

Stacey demonstrated such professionalism and show such grace in dealing with a very difficult Buyer.  She did an excellent job in representing us and we cannot thank her enough for her patience and hard work. 

We are convinced that Coldwell Banker is the way to go for your real estate needs.   Thanks for your hard work. 

Much good,
M.A.G. and P.G., Horseshoe Bay, TX

 

Seller & Buyer
We bought our new home and sold our old home with Stacey as our realtor.  She was outstanding in guiding us through the buying process and providing a barometer around our enthusiasm.  She was also extremely patient as we went through multiple buying scenarios.

When it came to selling our current home, I became even more impressed.  She encouraged us using data, knowledge, and expertise to aggressively price our home.  And she delivered phenomenal results. We had two offers on our home in 2 weeks.  She was also great working through the inspection and closing process.

I would never have been able to do this without her and keep my sanity.

C.P. and C.P., Driftwood, TX

 

Investor, Leased
Stacey Nelson was extremely helpful and knowledgeable in assisting the renting of our investment property.  Stacey is the constant professional and has a genuine concern for helping her clients.  The several times we have trusted Stacey with listing our property and assisting in the application and leasing process, she has offered unprecedented service and advise.  Her professionalism and knowledge has allowed us to secure numerous leases while increasing the monthly rental rate and ultimately our return on investment.

B.W. & C.W., Cedar Park, TX

 

Buyer
I had the opportunity to work with Stacey Nelson on two occasions. The first was when I had found a property and called USAA’s Movers Advantage. They put me in touch with Stacey to help me with the purchase. We wrote a contract on the property but found that there were too many items that needed repair and an unwilling seller. Fortunately Stacey had advised me wisely and we were able to void the contract.

Our second venture together was several months later when I was once again ready to look at property. Stacey has a good ear and listens to her clients. Every home we looked at had qualities that she knew I would like. The third house had all the ‘must have’s” and we wrote a contract. She is excellent about walking you through the approval process. She gives pros and cons of doing things a certain way and what she believes is the best avenue for you. She gives you every reason to believe that she has your best interest at heart. She instills confidence. The buying process for me was easy and painless.

I highly recommend Stacey Nelson, and would not consider using the services of anyone else.

G.C., Cedar Park, TX
USAA MoversAdvantage Buyer

 

Buyer
We had the pleasure of working with Stacey Nelson during our relocation to Austin from Florida.  A move across the country can be a stressful situation, especially when we had never been to Austin or even Texas before.  We feel so blessed to have found Stacey.  She was so knowledgeable of the market and took the time to explain it to us.  She listened to our needs and tailored the home search to those needs. We must have asked her a million questions, some probably more than once and she patiently and thoroughly answered them all.

We had a very tough time getting to close on our new home.  Stacey fought hard for us and was so involved every step of the way.  We really knew she was working hard behind the scenes to keep things moving along for us.  Even the closing title company told us what a great agent we had, but we already knew that!

Along the journey Stacey became a friend - our first friend in Austin.  I am happy to have met her and would recommend her to anyone looking for a true professional.

Kind Regards,
C.C. and N.C., Belterra in Austin, TX
USAA MoversAdvantage Buyers

 

Buyer & Seller
I’m writing regarding one of your agents - Stacey Nelson. Stacey and I know each other through a mutual acquaintance, so when it came time for us to relocate here in Austin earlier this year, I called her.

Stacey is simply one of the most efficient and professional people I have had the pleasure to work with. She returns calls immediately, she arrives early, she is thorough, knowledgeable, and capable of handling a variety of complex issues with complete professionalism.

She was involved in each step of both our buying and selling process and took time to carefully talk through each item of concern - no matter how big or small. She caught things that I’d have never thought of on my own: debating whether to keep our backyard pottery or have it convey, making sure the inspector checked the jacuzzi motor in our new home, writing items into our contract for professional carpet cleaning - and a host of other items.

She also did an amazing job helping us stage the home we were selling for photos. She has an eye for maximizing what is positive about a property in the sales process - and she applied that same scrutiny when we were considering homes for purchase. She helped us think through pet requirements, schools in the area, facilities for our 2-year-old like parks and trails, and gave us a very good overall perspective on areas in Austin that could met our particular set of needs.

I have a very vivid memory of arriving at our new home after purchase to find that it had been left in a dismal state, despite the terms of our agreement. Knowing I was distressed, Stacey sent my cell phone a list of cleaning companies and phone numbers I could call within 10 minutes, and even made a call herself to try to secure someone to come and clean. She also helped navigate me through the particulars of our agreement so that I could make sure the costs incurred were properly assigned.

I enthusiastically recommend her to anyone buying or selling a home in Austin and the surrounding areas. It can be an extremely stressful time, and there is no better remedy for that than having a realtor who is efficient, pleasant, and works exceptionally hard to get you the best possible outcome.

Please don’t hesitate to have potential clients call me should they want a verbal recommendation.

Best regards,
R.B., Austin, TX

 

Seller
I had the pleasure of working with Stacey Nelson in late 2011, early 2012.  Stacey was my realtor for a property I was selling.  I have met many real estate agents over the years and have often believed that many of them were not worth the investment.  It's a harsh criticism but I find that many agents get into real estate because they see it as a great opportunity to work a little, work from home and make huge commissions.  They spend the majority of their time pursuing new listings in a shotgun approach rather than working on their current ones.  It's more of a hobby for them.

That being said, Stacey Nelson is not an average realtor.  I wish Stacey was licensed in all 50 states in case I ever needed to buy or sell a home anywhere. Stacey worked incredibly hard and in my mind was worth the investment.  I have absolutely no "seller’s remorse" in any way and feel that the I was able to maximize my return on that transaction due to her efforts.  Not only did Stacey sell my property in a short period of time (I believe it was listed and closed in 90 days or less) but my house also sold for the highest dollars per square foot in the general vicinity in that time period.  I would not hesitate to utilize Stacey as my realtor again and cannot say enough good things about her or how incredibly hard she worked to market and sell my house.  I would have sworn I was her only listing which I know is not the case.

If I were to make one suggestion to a person working with Stacey as their realtor it would be to follow her recommendations.  Stacey knows what she is doing and knows what it takes to make a property appear as marketable as possible. 

A person would be hard pressed to find a harder working realtor in the entire state of Texas.

Regards,
S.A., Austin, TX
USAA MoversAdvantage Seller

 

Buyer, September 2011
Top qualities: Personable, Expert, High Integrity - A friend referred us to Stacey when we were looking to purchase a 2nd home in a more recreational area, which we had spent little time in.  Stacey made sure we had a clear picture of all the options in surrounding areas.  She guided us through some challenges with our mortgage company and was accessible and available for us whenever we needed her assistance or expertise.  Stacey was a consummate professional - easy to work with, incredibly knowledgeable and someone whom we would love to work with again.

J.U. & B.B., Granite Shoals

 

Buyer
On the eve of our closing anniversary, we were remembering the whole process of buying the house and how patient and persistent you were in your assistance.  That very evening, we received your Starbucks gift card in the mail.  We laughed and marveled at your amazing ability to read our minds! :) 

Thanks so much Sue for thinking of us.  We love our home and we are grateful for all you did to make it happen.  Have a wonderful and peaceful holiday season!

V.M. & M.M., Austin, TX

 

Buyer
We had a wonderful experience with Stacey when looking for our new home in Austin, TX.  We had only 4 days to find a new home and Stacey was unbelievably efficient and able to zone in on what our tastes and needs were in just a day or two.  She was very helpful at helping us identify things in each community that we might need.  She also was amazing and finding a compromise for both my husband and I as we have very different ideas on style and need in a home.  We found the perfect home!  We had a lot of fun with her too her people skills are wonderful and easy to get a long!  She also did fabulous with the negotiation process and helped us get a great deal!!

D.D. & M.D., Belterra in Austin, TX

 

Buyer
I just love my home, Sue.  Thank you so very much for helping me find it and not overpaying for it.  You are the BEST!!!

M.S., Dripping Springs, TX

 

Buyer
In November of 2008 I was deployed to Iraq and I suggested to my husband that when I returned home we should start looking for a lake house so we can spend more quality time with the family.  I have two young boys who are ages 4 and 7, being away from them for an extended period of time tends to put life in perspective about what is most important.  My husband contacted Stacey and we started to communicate via email and a few brief conversations on Skype.  Stacey had a unique way of asking questions to quickly figured out what we were looking for in a lake house and what was most important to us about the house.  She educated us on the housing market for the various lakes and communities.  She immediately set us up with some websites where she established search criteria for our dream home that allowed me to be part of the process even though I was 9 time zones and thousands of miles away.  As I looked through some of the listings and refined some of my criteria, Stacey immediately updated the information and helped us narrow down our search.  She was always available no matter what time of the day or night.  We found approximately 6 houses that my husband Steve and I thought were a good fit and Stacey took Steve out to see each of the homes.  She took pictures while she was at the house and immediately sent them to me in Iraq so I felt like I was part of the search process.  She followed up with her own review from a “woman’s” perspective, which was such a comfort to me since I couldn’t see the house in person.   She made the entire house hunting experience so user friendly and easy for me to participate, it was fantastic.

When we made an offer on the house she sent the paperwork via email and we used a digital signature to simplify and expedite the process, it worked beautifully.  The process was very simple and intuitive.  The seller accepted the offer but of course, as with most things, there were several “glitches” during the closing process; Stacey quickly took charge of the situation and fixed any problems that arose.  The end result was I came home from Iraq to a home that was everything I wanted and more.  We are now the proud and VERY happy homeowners of our dream lake home and we couldn’t have done it without Stacey’s help and outstanding professionalism.  She is truly a person who we hold in the highest regard in her profession.

J.M. and S.M., Kingsland, TX

 

Multiple Transactions
Top qualities: Great Results, Personable, High Integrity - If you are looking for a Real Estate agent in Austin or Highland lakes area, Stacey is the person!  She is very dedicated to her profession and has been successful in her chosen career.  She is a very energetic and is always brain storming to help her clients in selling or buying property.  I have known Stacey now for over six years.  She has helped my wife and I sell our home and buy property as well.  I have worked with her on various charitable organizations and projects.  You want find a better agent that is trustworthy and honest in the real estate business.  We have referred her to numerous friends and they have always been impressed and happy with her.

T.R., Austin, TX

 

Buyer
We really appreciate all you did for us, Sue.  You are the BEST agent we've ever used.   We wish you well.

Sharon and Larry

 

Multiple Transactions
Stacey Nelson gets the gold star!  My husband and I have worked with her several times over the years and we keep coming back to her for her expertise.  She goes out of her way to make you feel comfortable throughout the entire buying/selling process and does so with the highest level of professionalism.  I highly recommend her if you are thinking of buying/selling a home.  You will not be disappointed.

G.G., Lakeway, TX

 

Seller
I really appreciate your hard work, Sue, this will be the third home that I have purchased and I have never had a realtor that is as easy to work with as you are.  Kudos!

Nicole 

 

Seller
Sue, we really appreciate your willingness to assist, and the information you so readily provided.  Unlike many of your competitors, you were always prompt and professional, and we thank you for your efforts.

Best Regards,
LJ

 

Seller
Haley Construction Company is a new home builder in the Highland Lakes area.  Our story with the Paragon Property Group tells it all....

Our first 'workforce-priced' home in Granite Shoals was started in 2005, and was nearing completion in March of 2006.  Attempting to sell the property during the building process, we listed with local agents before breaking ground.  During the building months, we switched agents several times hoping to work with a true team-oriented agent (someone who would actually call us from time to time instead of us having to call them, for instance.)  After nearly a year, none had managed to get us a contract or even an offer to consider!

We'd been told by another builder that the Paragon Property Group was a great new agency in town and we should really consider listing with them.  Frustrated and angry we decided to give up on the long-term guys and give the new kids in town a try.  We met with Sue Ellett on a Tuesday morning and by 5 o'clock that evening an MLS listing was active, a brochure was on the property and viewings were already scheduled.  We had a full-priced contract by Friday morning!  In less than a week, the Paragon Property agents had done something four other local agents had been unable to do in nearly a year's time.

Halley Construction Company is now building our fourth new home in Granite Shoals.  All have been sold prior to completion, and for full-asking price.

The Marble Falls Paragon Property Group is nothing short of phenomenal!  They are true professionals who understand their market, how to reach them and how to promote sales.  They are a true real estate partner and a joy to work with as a team player in identifying opportunities, providing real estate advice, marketing and selling properties and staying in touch.  And, besides that, they are really cool folks!

Leslie and Rick Haley

 

Seller
I did want to thank you for the time you spent with me.  You an your team were extremely professional.  Out of the hundred or so realtors I have called or worked with over the last year, you were certainly one of the best!

MM

 

Title Company, Escrow Officer 
Roses are Red
Violets are Blue
It’s fun to work
With GREAT Realtors like YOU!!!!

Charlie

 

Buyer
We own this land because you guys just don't give up.... 

Seriously you and Sue made this easy.  I repeat what I said earlier... I know we're small potatoes but you made us feel like we were the most important clients you had.  You guys are great and I'll tell anyone who asks!

Thanks for everything,
Kevin and Olga

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